Please be aware that fraudulent websites are currently replicating AURA SKYPOOL’s official site to scam unsuspecting individuals. AURA SKYPOOL is not responsible for any third-party sites asking for money or personal information. To book our experiences, please make sure you are on our official website: auraskypool.com
Get quick answers to your questions with our comprehensive FAQs.
We offer a wide variety of experiences each with different set timings: Rise with AURA – 6 am - 9 am Morning experience 10 am - 2 pm – Daily Afternoon experience 3 pm - 7 pm – Daily Evening Experience – 8 pm - 11 pm
Reservations are open till end of September and all availability is live on our website. Reservation are open till the end of June 2025. If you do not see any availability for your chosen date on our website, this means we are fully committed on this date for your preferred choice.
Our website is functioning normally and currently showing live availability, if the day you wish to join us is not showing availability this means we are already fully committed, please select another date.
The view you reserve is where your seating will be allocated, you will be able to walk and swim around the entire 360-degree infinity pool and experience all the views.
As a tourist destination in very high demand, we require a full pre-payment of your tickets (and minimum spend if applicable) in advance to secure your tickets. We recommend you secure your tickets via our website which will allow you to select the best experience for you.
All ticket prices include access to the world’s highest 360-degree infinity pool and your allocated seating. You also have access to our changing facilities and a single pool towel per person is included for use during your experience. All food and beverage will be charged in addition at the end of your experience. For guests with a pre-paid minimum spend your food and beverage consumption shall be deducted accordingly.
We offer a wide range of experiences at AURA each with a different price. All pool deck tickets include access to the world’s highest 360-degree infinity pool. Your ticket price varies depending on your chosen seating and view. The price does not vary based on the day of the week.
Tickets may be cancelled with a full refund, if more than 14 days advance notice is given. Refunds/ Amendments are not permitted under any circumstance outside of the cancellation and amendment policy. This includes, but is not limited to, change in personal circumstances, sickness, travel restrictions, or any circumstances related to Covid-19 which might prevent you from visiting.
7 days advance notice is required to amend your confirmed ticket date. Amendments may be made up to 60 days in advance and a maximum of 2 changes are permitted per booking, and subject to availability. Any difference in price for the selected date is due at time of amendment, please note refunds are not permitted for any amendments.
AURA can be enjoyed in all weather conditions. We are not responsible for any inclement weather conditions, and we reserve the right to relocate your seating to a different view than booked if we are forced to limit access to any view for the enjoyment and wellbeing of our guests and team.
Guests are provided with 1 complimentary towel each for use during your experience and full changing facilities are available, with lockers, dryers and showers.
Bathrobes, Slippers and additional towels are available for purchase or rental at an additional charge.
For health and safety reasons, food and beverages are not permitted to be brought into AURA. We offer a full a la carte menu that can be purchased throughout your experience. Please do not bring any food or beverage to the venue.
All indoor lounge experiences are excluding pool access. Reserved tables are located indoors, and guests have the opportunity to walk outdoors and experience the views, but pool access is not included.
Yes, all indoor lounge experiences (with no pool access) are fully redeemable towards food and beverages.
We offer complimentary valet parking through the St Regis hotel. If using Goole Maps, then enter St Regis The Palm as your destination.
We are located in The Palm Tower. AURA is not connected in anyway to any hotel. If you are a guest of a hotel in the same building, then advance tickets are still required. St Regis hotel guests may reach out to our reservations team in order to avail special rates.
AURA is not currently offering any special discounts or promotions and valid tickets can only be purchased via our website auraskypool.com or by reaching out to our reservations team. AURA is not liable for any tickets purchased via other channels.
Our menu is inspired by the cosmopolitan collection of international sharing-style dishes with a Pan Asian spin to complement the destination’s vibrant atmosphere.
Vegetarian and Vegan options are available on our menu and our team will be happy to discuss any dietary concerns during your visit.
Our kitchen closes 30 minutes before the end of your booked experience and our bar closes 15 minutes before the end of your experience.
Absolutely, our Breakfast menu is served from 7am during our Rise experience and beverages can be ordered from 6am.
We do not serve any Shisha, all outdoor areas are suitable for smoking.
The pool is the same depth of 1.25m / 4.1ft the full way around and is temperature controlled.
Guests below 15 years old are not allowed access to AURA at any time of the day. After 7pm, guests below 21 years old are not allowed access to AURA. Proof of identification is required, failure to provide such documentation may result in refused entry to AURA SKYPOOL without any refund. 15 to 18 years old must be accompanied by an adult.
Guests below 15 years old are not allowed access to AURA at any time of the day. After 7pm, guests below 21 years old are not allowed access to AURA. Proof of identification is required, failure to provide such documentation may result in refused entry to AURA SKYPOOL without any refund. 15 to 18 years old must be accompanied by an adult.
Smoking is permitted in all outdoor areas, no smoking is permitted in the indoor areas. We do not serve Shisha at AURA. Smoking of Cigars will not be allowed at AURA SKYPOOL.
Wheelchair access is available throughout the venue, for guests reserving the outdoor areas, we suggest the City View for easiest access. If you or your guests require any special assistance during your visit we kindly ask you to reach out in advance to ensure we are best prepared for your arrival.
There are no access ramps into the pool. Access is only via the steps or ladders.
For the afternoon and evening experiences, AURA’s resident DJ’s play a variety of deep house.
Appropriate swimwear must be worn at all times. Management reserves the right to deny any guest in inappropriate attire. Acceptable swimwear: any piece of clothing specifically designed as swimwear. one-piece/two-piece swimsuits, speedo’s, rash guard’s, board shorts and burkini’s. Unacceptable swimwear: abayas, sarees, cotton tops/bottoms, jeans, long pants, undergarments, street clothing and sheer/see-through items or other material deemed inappropriate. A wide range of swimwear is available for purchase in our boutique.
Yes, we offer a wide variety of male and female swimwear, apparel, accessories as well as many thoughtful AURA gifting ideas to take home.
Pool Entry Prices, include access to AURA for the duration of your chosen time slot, allocated seating, use of the 360-degree skypool and 1 complimentary towel per person, additional towel and AURA robe rental is available. Complimentary changing facilities and lockers are available. Entry prices do not include any food or beverage and are non-redeemable. No outside food or drinks are permitted. For reservations inclusive of a minimum spend, any unredeemed amount on the day is non-refundable, non-transferable and shall be forfeited.
Indoor Lounge Experience are fully redeemable towards food and beverage (unless otherwise stated). The indoor lounge includes a table indoors, you will be able to walk outdoors but pool access is not included. No outside food or drinks are permitted.
Age Policy: Guests below 15 years old are not allowed access to AURA at any time of the day. After 7pm, guests below 21 years old are not allowed access to AURA. Proof of identification is required, failure to provide such documentation may result in refused entry to AURA SKYPOOL without any refund. 15 to 18 years old must be accompanied by an adult.
Cancellation Policy: Bookings maybe cancelled with a full refund, if more than 14 days advance notice is given. Refunds/ Amendments are not permitted under any circumstance outside of the cancellation and amendment policy. This includes, but is not limited to, change in personal circumstances, sickness, travel restrictions, or any circumstances related to Covid-19 which might prevent you from visiting. Refunds are not permitted in any circumstance where a customer is not satisfied with their choice of seat, or the Venue’s seating arrangement.
If the refund guarantee has been purchased, reservations may be cancelled with a full refund of the ticket price only with 24 hours advance notice from the time of the reservation. Refund Guarantees may only be purchased at the time of reserving and are not refundable or redeemable under any circumstances.
Amending your booking: 7 days advance notice is required. Amendments may be made up to 60 days in advance and a maximum of 2 changes are permitted per booking, subject to availability. Any difference in price for the selected date is due at time of amendment, please note refunds are not permitted for any amendments.
Bookings 14 days in advance will be subject to re-confirmation if a private event has been booked for the full venue. Alternative dates or refunds shall be offered.
AURA is not responsible for any inclement weather conditions and reserves the right to relocate your seating to a different view than booked if the venue is forced to limit access to views for the safety and wellbeing of our guests and team. In the event of force majeure or for any reason outside the operator’s control, AURA reserves the right with or without prior notice – to close the venue. All tickets purchased to be used during this time will be refunded or amended.
Appropriate swimwear must be worn at all times. Management reserves the right to deny any guest in inappropriate swimwear. Acceptable swimwear: one-piece/two-piece swimsuit, speedo, rash guard, board shorts and burkini. Unacceptable swimwear: abayas, sarees, cotton tops/bottoms, jeans, long pants, undergarments, street clothing and sheer/see-through items or other material deemed inappropriate.
AURA shall not be held liable for any loss or damage arising from or in connection with the guest using any of the facilities, the pool, the lounge or the changing rooms.
Food takeaway is currently prohibited due to government regulations aimed at ensuring hygiene and safety standards are maintained.
Tickets will not be refunded if guests are refused entry for one of the following reasons: Under the influence of drugs or alcohol, behavior which is likely to affect the safety or enjoyment of other visitors as well as the usage of offensive, abusive, threatening, or insulting language.
This ticket is valid only for the specific date and time shown thereon and shall automatically expire thereafter. Re-sale or commercial usage of this ticket without prior written permission will cause its immediate cancellation.
By attending our events, you grant us explicit permission to capture, record, and use any photos, videos, or other content featuring your likeness, voice, or image for promotional, marketing, or other lawful purposes. This consent is given without expectation of compensation or notification, and it applies to all media formats, now known or hereafter developed.
AURA SKYPOOL is not liable for any tickets purchased through fraudulent websites, and we are not responsible for transactions made outside our official channels.