We offer a wide variety of experiences each with different set timings:
Rise with AURA – 6 am – 9 am – Every Thursday and Sunday
Morning experience 10 am – 2 pm – Daily
Afternoon experience 3 pm – 7 pm – Daily
Evening Experience – 8 pm – 11 pm – Every Tuesday and Friday
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How far in advance may I secure my tickets for AURA?
Reservations are open till end of September and all availability is live on our website. Reservation from October will be open 60 days in advance. If you do not see any availability for your chosen date on our website, this means we are fully committed on this date for your preferred choice.
The date I want to book is not available / the website is not working.
Our website is functioning normally and currently showing live availability, if the day you wish to join us is not showing availability this means we are already fully committed, please select another date.
Am I able to swim around the full 360-degree infinity pool and enjoy all the views, or only the view where I have reserved?
The view you reserve is where your seating will be allocated, you will be able to walk and swim around the entire 360-degree infinity pool and experience all the views.
Am I required to pay for my tickets in advance?
As a tourist destination in very high demand, we require a full pre-payment of your tickets (and minimum spend if applicable) in advance to secure your tickets. We recommend you secure your tickets via our website which will allow you to select the best experience for you.
Are pool entrance tickets redeemable?
All ticket prices include access to the world’s highest 360-degree infinity pool and your allocated seating. You also have access to our changing facilities and a single pool towel per person is included for use during your experience. All food and beverage will be charged in addition at the end of your experience. For guests with a pre-paid minimum spend your food and beverage consumption shall be deducted accordingly.
What is the pricing of your pool tickets and does the price vary depending on the day?
We offer a wide range of experiences at AURA each with a different price. All pool deck tickets include access to the world’s highest 360-degree infinity pool. Your ticket price varies depending on your chosen seating and view. The price does not vary based on the day of the week.
Is there a cancellation policy?
Tickets may be cancelled with a full refund, if more than 14 days advance notice is given. Refunds/ Amendments are not permitted under any circumstance outside of the cancellation and amendment policy. This includes, but is not limited to, change in personal circumstances, sickness, travel restrictions, or any circumstances related to Covid-19 which might prevent you from visiting.
Can I add the refund guarantee at a later date?
The refund guarantee option is available to add only at the time of purchasing your tickets and cannot be added at a later date
How can I use the refund guarantee.
Once purchased, refund guarantees, allow you to cancel your reservation with a full refund with a minimum of 24 hours advance notice from the time of the reservation. You will be able to reach out to our reservations team via call or email. The full ticket amount will be refunded to the same card used at the time of reserving. The refund guarantee amount is non-refundable.
Is the refund guarantee available for all bookings?
The option to add a refund guarantee is available only for certain reservations, and will be shared as an option to purchase at the time of reserving
If I do not use the refund guarantee, will I be able to receive a refund:
Once purchased, the refund guarantee will not be refundable under any circumstances.