What are the operational hours of AURA SKYPOOL?

We offer a wide variety of experiences each with different set timings:

Rise with AURA – 6 am – 9 am

Morning experience 10 am – 2 pm – Daily

Afternoon experience 3 pm – 7 pm – Daily

Evening Experience – 8 pm – 11 pm

How far in advance may I secure my tickets for AURA?

Reservations are open till end of September and all availability is live on our website. Reservation are open till the end of June 2025. If you do not see any availability for your chosen date on our website, this means we are fully committed on this date for your preferred choice.

Am I required to pay for my tickets in advance?

As a tourist destination in very high demand, we require a full pre-payment of your tickets (and minimum spend if applicable) in advance to secure your tickets. We recommend you secure your tickets via our website which will allow you to select the best experience for you.

Are pool entrance tickets redeemable?

All ticket prices include access to the world’s highest 360-degree infinity pool and your allocated seating. You also have access to our changing facilities and a single pool towel per person is included for use during your experience. All food and beverage will be charged in addition at the end of your experience. For guests with a pre-paid minimum spend your food and beverage consumption shall be deducted accordingly.

Is there a cancellation policy?

Tickets may be cancelled with a full refund, if more than 14 days advance notice is given. Refunds/ Amendments are not permitted under any circumstance outside of the cancellation and amendment policy. This includes, but is not limited to, change in personal circumstances, sickness, travel restrictions, or any circumstances related to Covid-19 which might prevent you from visiting.

Can I add the refund guarantee at a later date?

The refund guarantee option is available to add only at the time of purchasing your tickets and cannot be added at a later date
How can I use the refund guarantee.

Once purchased, refund guarantees, allow you to cancel your reservation with a full refund with a minimum of 24 hours advance notice from the time of the reservation. You will be able to reach out to our reservations team via call or email. The full ticket amount will be refunded to the same card used at the time of reserving. The refund guarantee amount is non-refundable.

Is the refund guarantee available for all bookings?

The option to add a refund guarantee is available only for certain reservations, and will be shared as an option to purchase at the time of reserving

If I do not use the refund guarantee, will I be able to receive a refund:
Once purchased, the refund guarantee will not be refundable under any circumstances.