What are the operational hours of AURA SKYPOOL?

We offer a wide variety of experiences each with different set timings:

Rise with AURA – 6 am – 9 am – Every Thursday and Sunday

Morning experience 10 am – 2 pm – Daily

Afternoon experience 3 pm – 7 pm – Daily

Evening Experience – 8 pm – 11 pm – Every Tuesday and Friday

How far in advance may I secure my tickets for AURA?

Reservations are open till end of September and all availability is live on our website. Reservation from October will be open 60 days in advance. If you do not see any availability for your chosen date on our website, this means we are fully committed on this date for your preferred choice.

Am I required to pay for my tickets in advance?

As a tourist destination in very high demand, we require a full pre-payment of your tickets (and minimum spend if applicable) in advance to secure your tickets. We recommend you secure your tickets via our website which will allow you to select the best experience for you.

Are pool entrance tickets redeemable?

All ticket prices include access to the world’s highest 360-degree infinity pool and your allocated seating. You also have access to our changing facilities and a single pool towel per person is included for use during your experience. All food and beverage will be charged in addition at the end of your experience. For guests with a pre-paid minimum spend your food and beverage consumption shall be deducted accordingly.

Is there a cancellation policy?

Tickets may be cancelled with a full refund, if more than 14 days advance notice is given. Refunds/ Amendments are not permitted under any circumstance outside of the cancellation and amendment policy. This includes, but is not limited to, change in personal circumstances, sickness, travel restrictions, or any circumstances related to Covid-19 which might prevent you from visiting.

Is advance notice required to amend the reservation?

7 days advance notice is required to amend your confirmed ticket date. Amendments may be made up to 60 days in advance and a maximum of 2 changes are permitted per booking, and subject to availability. Any difference in price for the selected date is due at time of amendment, please note refunds are not permitted for any amendments.