The option to add a refund guarantee is available only for certain reservations, and will be shared as an option to purchase at the time of reserving
If I do not use the refund guarantee, will I be able to receive a refund:
Once purchased, the refund guarantee will not be refundable under any circumstances.
7 days advance notice is required to amend your confirmed ticket date. Amendments may be made up to 60 days in advance and a maximum of 2 changes are permitted per booking, and subject to availability. Any difference in price for the selected date is due at time of amendment, please note refunds are not permitted for any amendments.
AURA can be enjoyed in all weather conditions. We are not responsible for any inclement weather conditions, and we reserve the right to relocate your seating to a different view than booked if we are forced to limit access to any view for the enjoyment and wellbeing of our guests and team.
Guests are provided with 1 complimentary towel each for use during your experience and full changing facilities are available, with lockers, dryers and showers.
Bathrobes, Slippers and additional towels are available for purchase or rental at an additional charge.
For health and safety reasons, food and beverages are not permitted to be brought into AURA. We offer a full a la carte menu that can be purchased throughout your experience. Please do not bring any food or beverage to the venue.
All indoor lounge experiences are excluding pool access. Reserved tables are located indoors, and guests have the opportunity to walk outdoors and experience the views, but pool access is not included.
Yes, all indoor lounge experiences (with no pool access) are fully redeemable towards food and beverages.
We offer complimentary valet parking through the St Regis hotel. If using Goole Maps, then enter St Regis The Palm as your destination.
We are located in The Palm Tower. AURA is not connected in anyway to any hotel. If you are a guest of a hotel in the same building, then advance tickets are still required. St Regis hotel guests may reach out to our reservations team in order to avail special rates.
AURA is not currently offering any special discounts or promotions and valid tickets can only be purchased via our website auraskypool.com or by reaching out to our reservations team. AURA is not liable for any tickets purchased via other channels.